Frequently Asked Questions

Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders.

Once you have registered with us, you can sign in using your user name and password. We'll provide you with an address book and a reminder section, to store your recipients details, together with a log of orders previously placed.

Don't worry. We've got you covered. Here's what you need to do.

Step 1: Click here to go to the login page
Step 2: Enter your e-mail ID
Step 3: Click on the Forgot Password link

A new password will be sent to your registered email. You can use that password to login to your Account and then reset it in the My Account section.

No worries! Please share your order number to support@egiftmart.com with a request for your login ID & password. We will provide you with your login credentials.

Like shopping carts in a retail store, My Cart helps you keep the things you want at one place, while you continue browsing or leave the site to think about it.

Yes, if you wish to remove a particular product from your Cart, click on 'Manage Your Cart'. You will be able to see all products in your cart. Click on the 'Remove' button next to the item you wish to remove from your Cart.

You can track your order for the latest information on delivery. You will see a 'Track Order' option on the top right corner of the page. Enter your order number & click on 'Track Now' to see the current status of your order.

Following are the ways in which you can place an order with us.
You can log on to https://www.egiftmart.com/m from your mobile as well.
Online - Log on to https://www.egiftmart.com/ and have fun shopping!
You can call us at +91-9711748195 (08:00 AM-10:30 PM, Monday-Sunday) and we will be more than happy to assist you in placing your order.
You can mail us all the details at support@egiftmart.com and we place an order for you.

We would require the following information from you -
Recipient's name
Complete delivery address, along with the pin code
Contact number of the recipient
Date of delivery
Time of delivery will be needed in case of products that are delivered by hand
Sender's name
Shipping option
Billing information

To make shopping easy and hassle-free for you, we have categorised our products in different categories. You have the option to choose products from categories like Flowers, Cakes and Gifts. You can also choose products based on an occasion. Happy shopping!

Sure you can! Call us at +91-9711748195 (08:00 AM-10:30 PM, Monday-Sunday) or write to us at support@egiftmart.com and let us know what you want.

We deliver in over 400 cities within India and to more than 150 countries. Click here to see our list of Serviceable Cities Express Cities, Courier Cities and Remote cities..

All orders are delivered during business hours (8 AM - 10 PM), unless you have opted for a Midnight or a Fixed time delivery.

By paying additional delivery charge, you have the option to choose a Fixed Time slot for delivery

We understand the emotions of celebrating an occasion on its eve. That?s why we have an option of a Midnight delivery for our customers. With an additional delivery charge, you can get your order delivered between 23:30 to 00:30 hours on the date you choose.

There are no Shipping Charges for Standard Delivery and all couriers delivered made within India. There is a minimal Shipping Charge on International couriers.

We have following 2 modes of delivery - hand delivery and courier.

We totally understand the surprise element. You can write to us at support@egiftmart.com or call us at +91-9711748195 (08:00 AM-10:30 PM, Monday-Sunday) and let us know.

As soon as your order is confirmed, you will receive an email & SMS along with your order number.

Payment received: We have received the payment of your order and your order is ready to be executed. Payment declined: The payment for your order has failed.

Order confirmed: Your order is confirmed. It will be delivered as per the date and time slot chosen by you.
Out for delivery: Your order is out for delivery.
Order delivered: Your order has been delivered.
Delivery attempted: We tried to attempt to deliver your order but could not because the recipient was unable/recipient?s number was not reachable/premises was locked/address was incomplete/incorrect.
Returned to origin: Our courier partner tried to deliver your order thrice but could not because the recipient was unable/recipient?s number was not reachable/premises was locked/address was incomplete/incorrect.

We're happy to take your last minute orders and guarantee same day delivery.
For same-day Standard Time Delivery, orders must be placed before 6:00 pm, Monday - Sunday, IST.
For same-day Fixed Time Delivery, orders must be placed before 6:30 pm, Monday - Sunday, IST.
For same-day Midnight Delivery, orders must be placed before 7:00 pm, Monday - Sunday, IST.

Your order will be delivered through our courier partners like Bluedart, Truston and Speedpost. For products that are shipped using the services of our courier partners, the date of delivery chosen by you is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.

There are no extra charges for same day Standard Time Delivery. There is a minimal delivery charge for same day Fixed Time and Midnight delivery.

These are deliveries applicable only to Delhi-NCR region. We deliver on the same day the order was placed.

If you need to make changes or cancel your order, please call us at +91 9711748195 or email us at support@egiftmart.com Note: Order modification/cancellation in a domestic order, please give at least 24 hours notice before the requested delivery date. If your order has already been shipped or delivered, we won't be able to cancel it or make changes. Order modification/cancellation in an international order, please give at least 48 hours notice. If your order has already been shipped or delivered, we won't be able to cancel it or make changes. If your order has already been shipped or delivered, we won't be able to cancel it or make changes.

It takes up to 24 hours time to process a cancellation request.

Your refund amount shall be credited to the same Debit card/Credit card/Mobile wallet through which the payment was made.

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@egiftmart.com or call us at +91-9711748195 (08:00 AM-10:30 PM, Monday-Sunday).

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you. Don't worry. You can write to us at support@egiftmart.com or call us at +91-9711748195 (08:00 AM-10:30 PM, Monday-Sunday) and we will take care of it.

We do not guarantee refund for cases where:
Flowers, plants, fruits, sweets, gift products and preserved items are delivered to an incorrect address provided by the sender.
Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
Product quality problems caused by improper handling of the product.
Cancellation/modification request in a Domestic order made less than 24 hours prior to the date of delivery and Cancellation/modification request in an International order made 48 hours prior to the date of delivery. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, refund takes 5-7 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.

We are sorry to hear that you are not happy. Your smile is our promise! No frowns. If any, we'll tilt the curve. Just let us know how we failed to meet your expectations and we will fix it at the earliest. You can write to us at support@egiftmart.com or call us at +91-9711748195 (08:00 AM-10:30 PM, Monday-Sunday).

Log on to www.egiftmart.com
After you have selected your products and filled in the shipping details, you will get an option to redeem your coupon in the "Order Summary" page. Click on I want to redeem my discount/gift coupon. Coupon code needs be entered in this section and then click on the submit button.

Gift Vouchers - These vouchers help you redeem a certain amount in the total amount of your purchase, like Rs. 100 off on any purchase.
Discount Vouchers - These vouchers help redeem a certain percentage off on your order value, like 10% off or 15% off Both of thesehave alphanumeric codes.

You can buy e-Gift Vouchers, either for yourself or your loved ones. These vouchers will be alphanumeric e-codes which can be mailed or can be printed on the gift vouchers and presented. To buy one, please write to support@egiftmart.com.

Log on to www.egiftmart.com
After you have selected your products and filled in the shipping details, you will get an option to redeem your coupon in the "Order Summary" page. Click on I want to redeem my discount/gift coupon. Coupon code needs be entered in this section and then click on the submit button.

Sorry but no two offers can be clubbed together, which means you can either use the promotional code or the e-Gift voucher.

Yes, you can use only 1 e-Gift Voucher on a single order.

The offer can't be combined with any other ongoing offers of egiftmart. The benefits under the offer are non-negotiable.

This is a lucrative offer from Egiftmart to all our dear customers! Introduce your family and friends to us and we will make everyone happy. Refer our website to your friends, family and anyone else whom you want to know how awesome we are. Your friend will get a discount of 15% on their first purchase. Every time your referred friends make their first purchase on our site, you will get a discount of 20%

To avail your JetPrivilege offer, Click here http://www.egiftmart.com/static/jetairways.dot and start shopping.
For each qualifying purchase, a JetPrivilege Programme member can get rewarded with JPMiles. Get rewarded with 20 JPMiles for every Rs.100/- spent on www.egiftmart.com. Remember to quote your JetPrivilege number at the time of checking out, else your JPMiles will not be credited into your account. JPMiles will be credited to the member's account within 45 days from the date of transaction.
Redemption of JPMiles is not available.

Now earn fabulous rewards, on PAYBACK. Just Click herehttp://www.egiftmart.com/static/payback.dot and start shopping and avail the benefits. Ferns N Petals has partnered with PAYBACK, India's largest multi-partner customer reward program.
Get 30 PAYBACK points for every Rs.100 spent on purchases at www.egiftmart.com
Remember to quote your PAYBACK number at the time of checking out, else your points will not be credited into your account.
Redemption of Payback points is not.

A newsletter is a timely notification of the website updates, featured products, special offers, promotions etc.

To receive special offers and promotions from egiftmart.com See latest products and gifts

All you need to do is to enter your email id in the Newsletter box on our website. Upon entering your email id, a verification email will be sent to your email. Click on that link and activate your subscription.

To stop receiving promotional email from us, click directly on the "Unsubscribe" link within the email to cancel your subscription.